Stitchproof help

A clear review, item by item.

Prepare embroidery proofs in Shopify, collect a decision for each item and keep a history of changes. Stitchproof is currently in closed testing. It is not yet available for general installation in the Shopify App Store.

Prepare your first proof

1. Open the installed Stitchproof app from your Shopify admin. No separate Stitchproof account is required.
2. Select Find orders, choose a recent order and import it. Select the item you want to review.
3. Check its embroidery text, thread color, placement, size and Shopify quantity. Add a PNG or JPEG proof image if needed (up to 1.5 MB).
4. Check the review box and publish the proof. Publishing saves a version; it does not send a message.
5. Create a private customer link and share it through your existing communication channel. Your customer can approve that item or request changes without signing in.

Make a revision

Read the customer's message and edit the fields manually, or use Organize with AI. MiniMax receives the message and current proof fields through its China service endpoint. Check the suggested values and clarification questions before applying a draft, then publish the new version and share its link. Old versions cannot accept new approvals.

Orders, allowances and links

• Change quantities in Shopify and sync the order. A changed quantity requires a new review.
• Free use includes 20 new item proofs and 60 successful AI requests per shop in total. Revising the same item does not deduct another new-proof allowance.
• Starter test subscriptions are $0 developer tests. Available public plans and any charge are shown on Shopify’s confirmation screen before acceptance.
• On the current service, proof records are retained for up to 180 days per order, measured from the last actual saved change for that order. First import, saved changes to imported order details, publishing, approving, or requesting changes can update the retention clock; browsing, refreshing, or copying a link does not. Allowance usage does not extend the 180-day limit.
• When an order expires or is erased, its proof versions, artwork, messages, review links and approval and change histories are removed and cannot be restored from the app. Save any business records you need before expiration.
• A review link is private access to one proof. If it expires, is erased, or a new version replaces it, ask the merchant for the current link.
• The current storage limit is 24 MB of app records per store, including artwork and history. If storage is full, contact support; the app does not silently remove old proofs to create space.

Support and privacy requests

Email whitleylobalbo315@gmail.com with the store domain, a short description and the error shown. Do not send passwords, access tokens or public copies of customer review links. Customers should contact their merchant for order or production questions.

Merchants can view Shopify customer-data requests in the app and download relevant records. Verify the export and handle delivery to the customer; download generation alone does not complete delivery.

Stitchproof records proof decisions. It does not generate stitch files or automatically start production. Before manufacturing, verify the current order, specifications and the customer's latest approval.